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e-Invoicing update
We are excited to announce that we have upgraded our invoicing and reporting products! We’ve merged them into e-Invoicing, which allows our clients to access all their invoices conveniently and quickly. To access your invoices on the client's portal, click on the e-Invoicing menu item on the main menu: From there, you will be directed to a page
How to connect your provider account with Fonoa?
From January the 1st 2023, all fleet owners must provide their tax credentials to their provider so Fonoa can issue legal and fiscal invoices on your behalf. Please create your tax credentials by following these steps: Go to the Tax Authority website Search for ‘ Gestão de utilizadores ’ (user management) in the search box Click on Aceder (
How to register my account with Fonoa?
This article shows how to create your Fonoa account in the different countries that we have available - you can find below the relevant information for Croatia and Portugal. Portugal 🇵🇹 To create your Fonoa profile, the first step is to complete registration on the partner dashboard and fill in your company details on their invoice settings.
How to contact Customer Support?
You can reach out to Fonoa customer support by sending an email to support@fonoa.com or submit a request here .
Where can I find my invoices and SAF-T files?
Currently, both invoices are available only on this provider portal/application . For more information on where to find invoices, please reach out to your provider's support. As for the SAF-T files, they can be found on our portal here: After entering the details above, a secure URL will be sent via email to access your file. The email a
Why Fonoa can't find my company?
Fonoa can't find your company tax number because you didn't complete the invoice settings with company details on provider dashboard. Once you complete it, Fonoa will get confirmation that you have an active account on your provider's system, and you will be able to create a Fonoa account with the following instructions . If you need help updating
How does Fonoa keep my transactional data secure?
Fonoa handles your most sensitive data - transactional data. We are aware of that, and that’s why we built a military-grade security system, with multiple layers of protection, distributed across a scalable, secure infrastructure on geographically distributed servers. Some of the practices applied in our everyday security work: User credentials
How to update tax credentials
At Fonoa, we strive to make compliance easy for our clients. We do this by making it simple to update your tax credentials on our portal. Here's how: Log in to your account on the Fonoa portal. Open account settings on the left side of the page and navigate to the tax credentials section. Click on the "Edit" button next to the relevant fie
Terms of Service and Privacy Policy
You can find our Terms of Service here and our Privacy Policy here .
How can I reset my password?
If you have forgotten your password, you can easily reset it for a new one by following these steps. Below the login menu click on “Reset Password” ( here for Portugal ) or ( here for Croatia ) Insert your email address Make sure you are using the same email address that you use to configure your Fonoa account If you insert a different email t
